Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of pandoraoutletsales.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
B***b –
preciosa
A***o –
I really loved the lace, the material is light and soft, it is massive and full, came up with two gifts, a pair of eyelashes and touquinha Am super satisfied and buy more soon.
D***e –
I received the wig in france in 5 days. SUPER HAPPY
A***a –
Everything is gorgeous!
B***b –
It has good volume but sponge very fast
P***r –
I love it. Fast shipment. Super quality. Feel like natural hair. Seller very nice gave Letter: 3 I love
D***v –
Amazing wig! Better than I even expected
H***x –
Ameeeei very, its quality and great and she not lump nadaaaa❤
Y***o –
OMG! Just put it on. I loved it. It’s so natural and so pretty. I love it! And you can open your hair without fear of the net. The next thing I need to know is if you can comb and/or model. A thousand thanks for this wonderful thing!
G***a –
Super I am very grateful to you order not once! And I will also order took immediately 2 thanks
A*** –
Great customer service
I***l –
it been long I got it buh why it took long to leave a leave a feedback cos I have been sick buh I’m well now that so much for the wonderful hair I love it God bless
N***a –
the hair is so beautiful,I really love it. it’s soft and true to length and the color is so nice.. thanks to store,I appreciate the free gifts. I’ll definitely buy more from this store
R***a –
Well, they didn’t have the Pink in stock, but gave me the opinion to choose another color and I went for the black. It’s G O R G E O U S. The best wig I’ve ever had. It fits perfectly, so soft and perfect. I’ll totally order from here again. Also, the wigs arrived within two weeks, very fast.
M***a –
Super fast DHL shipping. Thank you.
R***r –
Even though a little different shade came (I wanted straight white, and this yellowish) I’m still delighted. Very well sat down (on a small head, I just have one. Adjustment is, but only less), similar to real hair. It is long, but so light, it’s a plus if you wear it for a long time. The store put the gifts many thanks for your work.
M***m –
Thank you, as always wonderful hair
F***r –
The hair is amazing. It tangles quite a bit but over all the wig is super good. Lace is semi thick and transparent. The only con is how much it tangles but i absolutely love the hair
A***e –
perfect wig!!!